General Terms and Conditions 2019

Conditions2019-06-18T12:45:06+00:00

Registration, Payment and Booking Procedure

Customers book our courses by submitting a completed online registration form on our website or at the school reception. The contract with FU International Academy, referred to hereafter as FUIA, is only considered concluded once customers have received written confirmation of such contract from FUIA; if no such confirmation is received, the customer has no entitlement to the booked service.

Bookings by minors must be signed by the parent/guardian. In this case, the contract does not go into effect until the customer has received written confirmation from FUIA and FUIA has received the declaration signed by the parent/guardian.

In order to complete your registration for a course, we will ask you to pay an initial payment of 150€. If you prefer, you may pay the full amount for the course and the accommodation at the time of registration. The remaining cost of the course and accommodation must be paid in full at least 15 days before the course starts.

Payment Options

You can pay by one of these methods:

  • 1.  Bank transfer. All transfers must clearly indicate the applicant’s full name and invoice number so that he or she can be easily identified for future reference.

    Account holder: Formación FU S.L.
    Bank Address: Carretera Botánico s/n. La Paz. Puerto de la Cruz.
    Bank name: La Caixa.
    Account number / IBAN: ES16 2100 6971 5022 0005 7914
    BIC / SWIFT: CAIXESBBXXX

  • 2. PAYPAL/Credit Card using the application on the school website or using the email address [email protected]

  • 3. FUIA will not pay any bank charges – if they are outstanding at the start of the course you will be asked to pay for them. When we receive the payment or the payment confirmation we will confirm the reservation and send all the necessary information before the student’s arrival.

Cancellation Conditions

All cancellations must be made in written form. The cancellation date will be the date on which FU International Academy receives the written cancellation. We strongly recommend that you arrange insurance cover to protect yourself against the possibility of cancellation due to illness or accident.

Course Cancellation Fees

  1. Initial Payment of 150€.
  2. Full Payment is required 15 days before the course is due to start.
  3. An enrolment may be cancelled, provided that written notice is received not less than 15 days before the starting date of the course. In this case, the initial payment will be put on hold and the participant can redeem it against another course within a period of up to a year afterward.
  4. For cancellations received less than 15 days before the starting date or once the course has started, only the amount of the course fees that exceeds 500€ will be fully refunded.
  5. There is no refund of fees for days missed during the course or for late arrival or early departure.

Accommodation Cancellations

  1. An accommodation may be cancelled with a 10% cancellation fee provided that written notice is received not less than 45 days before the use of the accommodation starts.
  2. For cancellation of accommodation received less than 45 days or once the use of the accommodation has started we’ll refund the amount paid minus 30 days worth of the accommodation booking. That means if you booked an accommodation or host family with us for less than 30 days, there won’t be any refund.

Visa Refusal

The following terms apply for a letter of invitation issued by FU International Academy for the Spanish embassy: Should the visa not be issued, FU International Academy guarantees the refund transfer of payment, minus costs incurred, such as postage costs (e.g. DHL), bank charges and an administration fee of € 150. The rejection must be documented in an official confirmation presented with the original letter of invitation.

Cancellation of the language course after receipt of the visa is only possible when supported by documentation from the Spanish embassy proving that the participant has renounced entry into Spain. If the participant has already entered Spain, cancellation of the course is no longer possible.

Absence from classes

In group lessons and courses for two students, missed classes will not be made up under any circumstances. One-to-one language training can only be cancelled free of charge if FUIA receives notification at least 24 hours before the start of the course.

Please note: For Monday courses, notification must be received by 12:00 noon on the preceding Friday. If notification is received in time as described above, the missed training units can be rescheduled for either before or after the originally scheduled session.

Breaks during long-term courses can be arranged with no costs prior 15 days of announcement to the school. In this case, we’ll extend the booked course of the number of weeks of the break. In case of last-minute announcements of breaks all classes within the 15 day period will not be refunded.

Insurances

The school’s insurance provides cover for accident/injury on the school premises only. Students are not insured by the FUIA against illness, theft, damage or loss of personal effects and FUIA accepts no responsibility in the event of such an occurrence. You must have your own personal insurance for the duration of your stay.

Health Insurance – As an EU citizen you may be entitled to free medical treatment in Spain (please check before leaving your country). However, students are strongly recommended to take out full travel, health, money and baggage insurance in advance. EU nationals should also bring their EU Health Insurance Card (EHIC).

General Notes

Holidays

We are open all year, including at Easter, Christmas and New Year except on the public holidays as specified above.

Public holidays 2019: 01.01., 07.01., 18.04. and 19.04., 01.05., 03.05. and 30.05., 16.07., 15.08., 01.11., 06.12. and 25.12.

Public holidays 2020: 01.01., 06.01., 09.04. and 10.04., 01.05., and 04.05., 14.07., 07.09., 12.10., 07.12., 08.12. and 25.12.

As a rule, classes on these days will not be recovered, except when two public holidays fall within the same week. Then, tuition of one day will be scheduled during the same week. One-to-one language training will, however, be rescheduled in full.

If there is a public holiday on a Monday the course starts on Tuesday.

Registration fee: €45

The inscription fee is charged only once and is a valid lifetime.

The course price includes some weekly afternoon leisure activities, internet access, a Spanish course attendance certificate, and a grammar workbook.

The courses price does not include additional material or books used in the course (they can be hired or bought), transfer or travel costs, examination fees and the cost of weekend activities.

Activities

Trial surf lessons are reduced in price and costs 10€ per person. The lesson can only be organised for a minimum of 3 and a maximum of 6 people. If more than 6 people sign up for the trial lesson, we hold the right to either draw the participants or to organise a second surf day.

Spanish course + surf course: Once the surf course has been started, FUIA will not refund any fees due to absence, illness or fear of waves. Surfing requires a certain level of fitness and is not a sport for everyone, therefore we strongly recommend to do a trial surf lesson before booking a whole surf course.

After school activities arranged by FUIA include services provided by partner companies, which we do not take any responsibility for. Any accidents occurred during the free time activities, should be assumed by your insurances or the insurances of the operating partners. This also applies to Surf, Diving, and Paragliding.

Spanish classes

Group sizes: Minimum 3, maximum 10 students. With less than 3 students in a course, we reserve the right to reduce the teaching time to 75% (two students) or 50% (one student).

Course time: Most courses start in the morning at 9:00h but we reserve the right to schedule the lessons at the most suitable time. The time schedule might change from week to week.

Vis Mayor: If the school has to close because of acts of god, e.g. due to meteorological warnings, the classes will neither be held or be made up at a later date.

Accommodation rules

  1. Check-in is on Sundays, check-out on Saturdays.
  2. Students staying in an accommodation organized by FUIA must leave a copy of their ID or Passport and pay €50 deposit on arrival. The deposit will be retained for the duration of the stay. The deposit will be returned during the check-out when the apartment is seen to be clean and tidy, and there is no damage to the fixtures and fittings and provided that the house rules have been followed.

Misconduct

Participants are expected to display impeccable and disciplined conduct toward landlords, roommates, fellow-participants, and all FUIA staff members.

FUIA reserves the right to refuse admission or terminate the contract without notice and without a refund of fees, in the event of misconduct, unsatisfactory attendance or unsatisfactory work. In the event of unruly behavior, as well as violations of Spanish law (e.g., theft, drug abuse, damage to property or personal injury, illegal downloads), FUIA reserves the right to immediately exclude participants from the course or program. The participant or their parent/guardian must then cover the costs for early departure.

Photos of students

During daily school life and extracurricular activities we will often take pictures or record videos of our students and the school atmosphere. If you do not consent to pictures of you being published on our web page, facebook or other media related to the school, please advise us in advance so that we can take it into account.

Booking through 3rd parties like agencies

Their terms and conditions may apply to you. We, FUIA, reserve the right to apply our own terms.

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